Product Returns at Cannabis Collection Now
Hassle-Free Returns Policy
At Cannabis Collection Now, we aim to ensure that you are fully satisfied with your purchase. If you need to return a product, we’ve made the process as simple and straightforward as possible. Below are the details of our returns policy.
Return Policy
30-Day Free Returns
You can return any product within 30 days of receipt for a full refund or exchange. We want you to be completely satisfied with your purchase, so if something isn’t right, let us know!
To Qualify for a Return:
- Products must be returned within 30 days of delivery.
- Items must be in their original packaging and condition.
- Proof of purchase is required (order number or receipt).
How to Initiate a Return
- Contact Us
Reach out to our customer support team at [Customer Support Email] or [Customer Support Phone Number] to request a return. Provide your order number and reason for return. - Receive Return Instructions
We will send you detailed instructions and a prepaid return shipping label if applicable. - Package Your Return
Pack the item(s) securely in their original packaging. Include all accessories, manuals, and any other items that came with the product. - Send Back the Item
Use the provided return shipping label to send the package back to us. Drop it off at the designated carrier location. - Refund or Exchange
Once we receive and inspect the returned item, we will process your refund or exchange. You will receive a confirmation email once the process is complete.
Exceptions and Non-Returnable Items
- Opened or Used Products: Products that have been opened or used cannot be returned.
- Customized or Special-Order Items: Items made to your specifications or special orders are not eligible for return.
- Sale Items: Certain sale items may not be eligible for return. This will be noted at the time of purchase.
Refunds
Refunds will be issued to the original payment method within 5-7 business days after we receive and inspect the returned item. If you are returning a gift, the refund will be issued to the original purchaser.
Exchange Policy
If you wish to exchange a product for a different item, please initiate a return and place a new order for the desired product. We will process your return as described above and issue a refund for the returned item.
Lost or Damaged Returns
If your return is lost or damaged during transit, please contact us immediately. We will work with you to resolve the issue and ensure you receive your refund or replacement.